Please note: this article has been prepared for informational purposes only. It is not intended to provide, and should not be relied on as, tax advice. For any questions you should consult your own tax and/or legal advisors.
Learn how to update your Tax Identification Number (Tax ID) information in HubSpot and understand why accurate tax information is essential for your HubSpot billing. This article applies to Business Tax IDs only.
HubSpot requires a Tax Identification Number for your business entity. You must provide the Tax ID associated with your registered business. Tax IDs collected by HubSpot include:
- Business VAT number (Value Added Tax)
- Business TIN (Tax Identification Number)
- Business GST number (Goods and Services Tax)
- Business NIT (Número de Identificación Tributaria)
- Business IVA (Impuesto al Valor Agregado)
Tax IDs are used to identify registered businesses. You may be required to self-account for VAT through the reverse charge mechanism.
Why is providing your Tax ID important?
For Your Business:
- Avoid unnecessary tax charges: if you're registered for tax purposes in your jurisdiction, providing your valid Tax ID ensures the correct tax treatment is applied.
- Ensure compliance: maintaining accurate tax information for your business enables compliance with local tax regulations.
- Accurate invoicing: your Tax ID helps HubSpot generate invoices that align with local legal requirements and facilitate compliant tax filing obligations.
For HubSpot:
- Tax compliance: as a global company, HubSpot must comply with tax regulations in each jurisdiction where we operate. Collecting and validating Tax IDs is required in order to determine the correct tax treatment for each customer & transaction.
- Regulatory reporting: tax authorities require HubSpot to maintain records of customer Tax IDs for audit and compliance purposes.
How does HubSpot determine which customers need to provide a Tax ID?
HubSpot determines tax obligations based on the following:
- Your primary company address: the location set in your HubSpot account for your primary company address determines which tax jurisdiction applies to your subscription.
- Tax registration status: whether your business is registered for tax purposes (VAT, GST, etc.) in your jurisdiction.
- Local tax regulations: each country has specific rules about who must charge and collect taxes on digital services.
Please note: if you're located in a jurisdiction where HubSpot is required to charge tax, if a valid Tax ID has not been provided, you'll be charged tax directly by HubSpot.
How do I add my Tax ID to HubSpot?
Only users with Account Access permissions can add or update Tax ID information. To update your Tax ID:
- In your HubSpot account, click your account name in the top right corner, then click Account & Billing.
- At the top, click the Company Info tab.
- Under Company Information, add or update your Tax ID number.
- Click Save.
Once a valid Tax ID is added to your account, HubSpot will validate it against official tax authority records. If validated successfully, the correct tax charges will be applied to your future invoices. Do note that you may need to self-account for tax through reverse charge mechanisms depending on your jurisdiction.
Please note:
- Tax ID validation may take time to process depending on the underlying government's service response times.
- HubSpot cannot retroactively credit or refund tax from current or previously issued invoices.
- Your Tax ID must be valid according to your local tax authority's official database.
I'm registered for tax purposes - will I still be charged tax by HubSpot?
If you've added a valid Tax ID to your HubSpot account:
- You may be required to self-account for tax through the reverse charge mechanism, depending on your local tax regulations.
- You should consult your tax advisor about your obligations to report and remit tax on your HubSpot subscription.
If you have not added your Tax ID or if it cannot be validated:
- HubSpot will charge, collect, and remit tax to the appropriate tax authorities.
- You will see tax charges on your invoices.
Are there any exemptions from tax?
Some organizations may be exempt from tax based on their status or the nature of their activities. Common exemptions include:
- Certain government entities
- Registered charities and non-profit organizations (in specific jurisdictions)
- International organizations with diplomatic status
- Other entity types as defined by local tax laws
If your organization qualifies for a tax exemption:
- Obtain a valid tax exemption certificate from your tax authority
- Ensure your organization meets all exemption criteria
- Email your exemption certificate to billing@hubspot.com for processing This email must include:
- Your HubSpot account details such as your account name and unique Hub ID.
- A brief explanation of your exemption status.
- The valid exemption certificate.
The HubSpot billing team will review your exemption certificate and update your account accordingly.
What should I do if I need to change or update my Tax ID?
In certain instances, your Tax ID may change. For example, due to company restructuring, mergers, or corrections. If your Tax ID changes, you must update your Tax ID in your Company Info settings as soon as possible
Moving forward, the new Tax ID will apply to all future invoices. If you need further assistance, contact
HubSpot Support or email
billing@hubspot.com.
Can I get a refund for tax charged on past invoices?
HubSpot cannot retroactively credit or refund tax from current or previously issued invoices. This applies even if you:
- Add your Tax ID after being charged.
- Discover you qualified for an exemption.
- Identify an error in your account information.
It's essential to ensure your Tax ID and company information are correct before your billing cycle begins.
Where can I find my Tax ID on HubSpot invoices?
If previously provided, Your Tax ID will appear on your HubSpot invoices in the Company information section. This helps ensure your invoices align with local regulatory requirements for tax documentation.
How can I verify my primary company address?
Your primary company address determines which tax jurisdiction applies to your account. To verify or update your address:
- In your HubSpot account, click your account name in the top right corner, then click Account & Billing.
- At the top, click the Company Info tab. Then, review your Primary Company Address.
- To update or change your address, click Edit address.
Please note: your primary company address is used for tax calculation purposes. You must ensure that it accurately reflects the location where you're using HubSpot services.
I have questions about my specific tax situation. Who should I contact?
- For tax advice and compliance questions, please consult your own tax or legal advisors. HubSpot cannot provide tax advice or legal guidance on your specific tax obligations.
- For billing and account questions, you can email billing@hubspot.com.
- For questions about adding or updating your Tax ID, refer to your Company info page or reach out to HubSpot Support for assistance.
Country Specific Tax ID Information
If you have specific questions on your Country Tax ID guidance, we may have a Country specific article for you!
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