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HubSpot Sales prompts login every time Outlook on desktop is opened
Last updated: January 21, 2026
Available with any of the following subscriptions, except where noted:
If you've found that you need to log into HubSpot Sales Outlook desktop add-in every time you open Outlook on Windows desktop, you'll need to make changes to your internet configuration in your desktop settings.
Please note: these steps apply to the HubSpot Sales Outlook desktop add-in. If you have the HubSpot Sales Office 365 add-in, follow the troubleshooting steps for that add-in instead.
- Open the Control panel on your Windows device, then use the search bar to look up and select Internet Options.
- In the Internet Options dialog box, click the Security tab.
- Select the Trusted Sites icon.
- Click Sites.
- Add each of the following URLs to the Add this website to the zone field. Click Add after entering each one:
- https://dl.getsidekick.com
- https://app.getsidekick.com
- https://app.hubspot.com
- Once you've added all three URLs, click Close.
- In the Security level for this zone section, set the security setting to Low.
- Next, click on the Privacy tab and click Advanced.
- Select the Accept radio button for both First-party and Third-party cookies (if the options are grayed out, select the Override automatic cookie handling checkbox).
- Select the Always allow session cookies checkbox.
- Click OK.
- Click Apply.
- Try logging into the Outlook desktop add-in again.
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