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Unsubscribe an individual contact from receiving all email
Last updated: January 11, 2026
Available with any of the following subscriptions, except where noted:
Users can unsubscribe an individual contact from receiving all emails, including future marketing emails and one-to-one emails. To opt out a group of contacts from receiving future emails, import them in an opt-out spreadsheet.
Permissions required Marketing access permissions are required to unsubscribe an individual contact from receiving all emails.
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In your HubSpot account, navigate to CRM > Contacts.
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Click the contact's name.
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In the upper right of the left sidebar, click the Actions dropdown menu and select Opt out of email.
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Confirm you want to perform this action and select Yes, opt them out. This contact will now be opted out of all future emails from your account.
Please note: if you've purchased the Brands add-on, manually opting a contact out of all email subscriptions will only opt them out of subscriptions for the current brand in which you're operating.