Disconnect or reconnect your inbox from HubSpot

You can disconnect you personal email or your team email from your HubSpot account. When disconnecting your inbox, make sure to disconnect it from HubSpot and remove the connection in your email account.

The steps below walk through disconnecting a Google or Office 365 account. To disconnect an account connected via IMAP, reach out to your IT department for assistance.

Disconnect a personal email from the CRM

1. In your HubSpot account, click the settings settings icon in the top navigation bar.
2. In the left sidebar menu, navigate to General.
3. Click the Email tab.
4. Hover over the personal email account and click Actions. Then, select Remove.
   
   • In the dialog box, click Yes, remove inbox.

5. Navigate to your email inbox to remove the HubSpot connection from your email account. 

Disconnect a team email from your conversations inbox

If you connected a team email to your conversations inbox, you can delete the account in your conversations inbox settings.

1. In your HubSpot account, click the settings settings icon in the top navigation bar.

2. In the left sidebar menu, navigate to Inbox & Help Desk > Inboxes.
3. In your inbox settings, click the Current view dropdown menu and select the inbox you want to disconnect. 
4. Under Channels, hover over the team email you want to remove and click Options. Then, select Disconnect. 
   • In the dialog box, click Disconnect. 

Please note: if your team email address is disconnected, a notification will be sent to any Super Admins, users with Account Access permissions, or the user who connected the team email address in HubSpot. 

Remove the HubSpot connection in your email account

To completely disconnect your account, you'll need to navigate to your email account to remove the HubSpot connection. The two sets of instructions below walk through removing the connection in your Google account and in your Office 365 account.

Remove the connection in your Google account

Before you remove access, learn more about what happens when you remove the connection between HubSpot and your Google account. To remove the connection completely:

1. Log in to your Google account settings.
2. In the left sidebar menu, click Security.
3. In the Your connections to third-party apps & services section, click See all connections. 
4. In the list of third-party apps, select HubSpot.
5. Click Delete all connections you have with HubSpot.
   • In the dialog box, click Confirm to remove access.

Remove the connection in your Office 365 account

To remove the connection in your Outlook 365 inbox completely:

1. Navigate to your Office 365 account settings.
2. In the App Permissions section, click Change app permissions.
3. Locate HubSpot Sales and click theverticalMenuthree vertical dots icon. Then, select Manage your application. 
4. click Revoke consent.

To remove the connection for free hosted Outlook.com email addresses:

1. Log in to your Outlook account.
2. Navigate to Apps and services you've given access, then locate HubSpot and click Edit.
3. Click Remove these permissions.

Reconnect your inbox to HubSpot after migrating to a new provider

If you change email providers, you must reconnect your inbox to use your new provider:

• If you switched from Gmail to Office 365 (or vice versa), HubSpot will automatically disconnect your old inbox and send you a disconnect notification. Follow the steps in this article to connect your new Office 365 or Gmail inbox to HubSpot.
• If you switched to a provider besides Gmail or Office 365, you must first disconnect your previously connected personal or team inbox, then you can proceed to connect your new inbox to HubSpot.